|We know many of you have been waiting for an update on plans for the 2020 Family Weekend and we thank you for your patience and understanding. We’ve been working hard to decide the best course of action and have had many conversations with our staff, Great Wolf Lodge, and our contract negotiating team. Due to the uncertainties surrounding COVID-19, predictions of a second wave this fall, and the varying restrictions by state, we have decided to transition the 2020 Family Weekend to a virtual event for all 18 Great Wolf Lodge locations. This has been a difficult decision but the safety of our families and especially our loved ones with Down syndrome is of the utmost importance.
We are very excited to be hosting the virtual event September 18 and 19. Stay tuned for details. We hope you will consider joining us for the virtual event!
And more good news – we are already planning for the 2021 in-person event the weekend of September 17-19! We anticipate 2021 being our biggest and best year to date!
1. Move your reservations from the 2020 block and book into one of the 2021 blocks now:
LuMind IDSC families can call reservations at 800.905.9653 and ask that their 2020 reservation be moved to the 2021 LuMind IDSC Family Weekend block (September 17-19. 2021). Reservations can only be made by calling the Great Wolf Lodge reservation line. Online reservations are not currently available.
Families that would like to switch the property that they are staying at (for example the existing reservation is in Garden Grove and they want to switch to Manteca) they will need to cancel their existing reservation and move that to the new 2021 block in the new location.
For the new code to book your room please email firstname.lastname@example.org.
2. Cancel your reservation in 2020 without rebooking:
LuMind IDSC families will have the opportunity to call our central reservations department at 800.905.9653 and either cancel, move or re-book their reservation to a new date by 05.29.2020. If your reservation is in the 2020 block and is not canceled by 05.29.2020, Great Wolf Resorts will automatically start the process to cancel/refund on 06.01.2020. This automated process will make it easier for those families who want to cancel and get their full refund without having to call in to do it and reducing the number of calls that their central reservations department receives. The full refund will be processed about 10-14 days after 06.01.2020.
3. For families that have a reservation for 2020 and still want to make a reservation for the same weekend:
These guests will have to call central reservations 800.905.9653 and ask for their reservation to be updated under the new PPC (Preferred Pack Club) rate code IDSC655A. This special code for LuMind IDSC family weekend alums is redeemable for the same weekend OR anytime during 2020 and 2021. The exclusive discount rates do vary depending on time of the year and day of the week.
Thank you for your understanding. Stay healthy. Stay safe.